Human Capital Insider - Webster Buchanan

MAY 31, 2009

Not started offering payroll self-service yet? Watch out: you could soon find yourself in the minority.

APR 30, 2009

Is it really sacrilegious to suggest that sometimes – just sometimes – payroll should be content with delivering a poorer quality service?

(Read More)

The customization conundrum

MAR 31, 2009

Whether they’re outsourcing or using on-premise systems, one issue that rankles with customers is when they're forced to do things the way their vendor wants, not the way they'd choose. But how realistic is it to dig your heels in – and is it even a battle worth fighting?

(Read More)

Webster Buchanan's
Human Capital Insider
STRATEGY • MANAGEMENT • TECHNOLOGY

MOST RECENT

Managing information and change in HR: A Webster Buchanan survey

What’s driving take-up of HR software and services today – and what are the barriers? Why is payroll self-service adoption climbing so quickly? How much useful data is HR really giving the rest of the business? And are you one of the 44% of HR managers who keeps one eye on their CV when they’re deciding whether to purchase HRIT? Find out more in Webster Buchanan’s latest survey!

Balancing cost and service quality in payroll

Is it time to challenge traditional assumptions about service quality in payroll? Should payroll be using new tools and techniques to manage the difficult balance between cutting costs and maintaining or improving quality? This Briefing Paper assesses the cost/quality equation and investigates a range of measures to improve cost-effectiveness, from better data management to the adoption of self-service and Web 2.0 tools.

PERSPECTIVES

Selling shared services

Cost concerns underpin most moves to HR and Payroll shared services – but as David Longworth points out, you need more than a spreadsheet to convince business managers to back your project

Collaborative workplaces

Royal Bank of Scotland argues that the most efficient building is the one you don’t have to build - which is why it's one of a growing number of organisations moving to desk sharing and flexible working

Payroll and Web 2.0

You might not expect to find it leading the way in new technology adoption, but payroll could make good use of social networking, blogs and the other paraphernalia of the ‘Web 2.0’ world. In an article originally written for the Institute of Payroll Professionals, Keith Rodgers explains how

RESEARCH REPORTS

Weighing up the Business Case for HR System Outsourcing

This Briefing Paper explores HR system outsourcing, an arrangement where customers pass responsibility for system maintenance, efficiency improvements and data management to a third party. Arguing that this is a business decision for HR, not just a technology decision for IT, the paper looks at the challenges and weighs up the potential benefits

The new realities of talent management

Do the rewards you offer really match performance? Can you learn anything from your sales and marketing teams to improve your recruitment techniques? Do you have the right technology infrastructure to find, develop, measure and manage top talent? Find out more about the practicalities of talent management in this in-depth Briefing Paper

Next generation of hosted services

Hosted services, a form of software outsourcing, is rapidly growing in HR, payroll and expense management - and now, vendors are starting to add in new types of consultancy services. This in-depth Briefing Paper explores the benefits and challenges of the hosted services model, and looks at emerging trends

More Research Reports

PHIL WAINEWRIGHT

Services within services

There’s far more to ‘Software as a Service’ than simply putting HR and other software packages online. As Phil Wainewright explains, it’s starting to change the entire way we source business services

Hiring and firing in a Web 2.0 world

Economic gloom has forced software vendors to rethink their marketing strategy and get creative in helping companies cut costs and identify poor performers, says Phil Wainewright

Trust and dependency

Even the best hosted services can stop working temporarily – and most of us aren’t ready for it when it happens. Phil Wainewright argues that both suppliers and customers need to be better prepared

IN PRACTICE

Analysing flexible benefits

International banking firm Citi embarked on a wide-ranging internal marketing campaign to promote its new flexible benefits package. Now it’s starting to generate a wealth of data about its employees’ preferences

Holistic absence management

Absence management isn’t just about monitoring and analysing statistics, intervening after sickness leave and getting a better grip on when people take their holidays. At pharmaceutical company GlaxoSmithKline, the emphasis is as much on managing overall employee performance and improving life satisfaction

Transitioning to hosted services

Not-for-profit organisation Livability has handled a merger, a system upgrade and a switch to an outsourced hosted service over the last two years. HR manager Debbie Kiberd explains some of the challenges.

IN THE SPOTLIGHT

Change management in outsourcing

Why do so many HR outsourcing deals go wrong – and what can organisations do to head off problems? In a second interview with Webster Buchanan Research, University of Michigan professor Dave Ulrich argues that effective change management is critical

Blueprint for HR

Named by Business Week as the number one management guru, University of Michigan professor Dave Ulrich is a force to be reckoned with in the people management field. His latest work builds a blueprint for a new-look HR function

Q & A

Web recruitment

Everyone’s talking about web-based recruitment, and while take-up is still relatively low, it’s climbing. The trouble is, not everyone realises exactly what’s involved. And more to the point, what’s really in it for you?

Web 2.0 and people management

Wondering why there’s so much fuss about social networking, wikis, blogs and the rest of the so-called ‘Web 2.0’ paraphernalia? Is it really something that’s going to cross the divide from the consumer world to business and people management? And what exactly does all this stuff do?

Software as a service

‘Hosted services’ are a completely different way to use HR, payroll and other business software. Instead of installing and managing applications yourself, service providers run them for you and charge for what you use. Big question: is there a catch?

Webster Buchanan in the news

Electronic absence management

The UK government wants to automate sick notes... it's a start... - Health, Work and Wellbeing Steering Board

Maybe it's about engagement?

Still seeking to boost the performance of its workforce, the UK government focuses on the fundamentals - UK Trade and Investment

Two sugars please

How much time do British workers waste making tea? - www.hirescores.com/

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Human Capital Insider
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From the Archives

New! Webster Buchanan's Global Concierge

Webster Buchanan's Global Concierge is a customized service that helps you build and execute your multi-country payroll strategy -- in a way that suits your budget!

Whether you're looking for one-to-one support, want to share experiences with your peers or need information from independent research analysts, Webster Buchanan's Global Concierge can help! We provide a broad range of services for companies of every size, from workshops and one-off personalized discussion sessions to long-term consulting.

The Concierge team is a unique mix of experienced practitioners, research analysts and independent consultants, all specializing in multi-country payroll. Find out more!

Multi-country Payroll: Selecting a Vendor

Looking to find out more about the major software and service providers in multi-country payroll? Webster Buchanan's Multi-country Payroll Review is an independent, in-depth research report assessing ten of the leading players!!

More research reports!

Visit our Human Capital Management channel for more Special Reports and Briefing Papers!

The People Perspective Payroll self-service MAY 31, 2009 Not started offering payroll self-service yet? Watch out: you could soon find yourself in the minority. (Read More) Quality of service in payroll APR 30, 2009 Is it really sacrilegious to suggest that sometimes – just sometimes – payroll should be content with delivering a poorer quality service? (Read More) The customization conundrum MAR 31, 2009 Whether they’re outsourcing or using on-premise systems, one issue that rankles with customers is when they're forced to do things the way their vendor wants, not the way they'd choose. But how realistic is it to dig your heels in – and is it even a battle worth fighting? (Read More)		Webster Buchanan's Human Capital Insider STRATEGY • MANAGEMENT • TECHNOLOGY MOST RECENT Managing information and change in HR: A Webster Buchanan survey What’s driving take-up of HR software and services today – and what are the barriers? Why is payroll self-service adoption climbing so quickly? How much useful data is HR really giving the rest of the business? And are you one of the 44% of HR managers who keeps one eye on their CV when they’re deciding whether to purchase HRIT? Find out more in Webster Buchanan’s latest survey! Balancing cost and service quality in payroll Is it time to challenge traditional assumptions about service quality in payroll? Should payroll be using new tools and techniques to manage the difficult balance between cutting costs and maintaining or improving quality? This Briefing Paper assesses the cost/quality equation and investigates a range of measures to improve cost-effectiveness, from better data management to the adoption of self-service and Web 2.0 tools. PERSPECTIVES Selling shared services Cost concerns underpin most moves to HR and Payroll shared services – but as David Longworth points out, you need more than a spreadsheet to convince business managers to back your project Collaborative workplaces Royal Bank of Scotland argues that the most efficient building is the one you don’t have to build - which is why it's one of a growing number of organisations moving to desk sharing and flexible working Payroll and Web 2.0 You might not expect to find it leading the way in new technology adoption, but payroll could make good use of social networking, blogs and the other paraphernalia of the ‘Web 2.0’ world. In an article originally written for the Institute of Payroll Professionals, Keith Rodgers explains how RESEARCH REPORTS Weighing up the Business Case for HR System Outsourcing This Briefing Paper explores HR system outsourcing, an arrangement where customers pass responsibility for system maintenance, efficiency improvements and data management to a third party. Arguing that this is a business decision for HR, not just a technology decision for IT, the paper looks at the challenges and weighs up the potential benefits The new realities of talent management Do the rewards you offer really match performance? Can you learn anything from your sales and marketing teams to improve your recruitment techniques? Do you have the right technology infrastructure to find, develop, measure and manage top talent? Find out more about the practicalities of talent management in this in-depth Briefing Paper Next generation of hosted services Hosted services, a form of software outsourcing, is rapidly growing in HR, payroll and expense management - and now, vendors are starting to add in new types of consultancy services. This in-depth Briefing Paper explores the benefits and challenges of the hosted services model, and looks at emerging trends More Research Reports PHIL WAINEWRIGHT Services within services There’s far more to ‘Software as a Service’ than simply putting HR and other software packages online. As Phil Wainewright explains, it’s starting to change the entire way we source business services Hiring and firing in a Web 2.0 world Economic gloom has forced software vendors to rethink their marketing strategy and get creative in helping companies cut costs and identify poor performers, says Phil Wainewright Trust and dependency Even the best hosted services can stop working temporarily – and most of us aren’t ready for it when it happens. Phil Wainewright argues that both suppliers and customers need to be better prepared IN PRACTICE Analysing flexible benefits International banking firm Citi embarked on a wide-ranging internal marketing campaign to promote its new flexible benefits package. Now it’s starting to generate a wealth of data about its employees’ preferences Holistic absence management Absence management isn’t just about monitoring and analysing statistics, intervening after sickness leave and getting a better grip on when people take their holidays. At pharmaceutical company GlaxoSmithKline, the emphasis is as much on managing overall employee performance and improving life satisfaction Transitioning to hosted services Not-for-profit organisation Livability has handled a merger, a system upgrade and a switch to an outsourced hosted service over the last two years. HR manager Debbie Kiberd explains some of the challenges. IN THE SPOTLIGHT Change management in outsourcing Why do so many HR outsourcing deals go wrong – and what can organisations do to head off problems? In a second interview with Webster Buchanan Research, University of Michigan professor Dave Ulrich argues that effective change management is critical Blueprint for HR Named by Business Week as the number one management guru, University of Michigan professor Dave Ulrich is a force to be reckoned with in the people management field. His latest work builds a blueprint for a new-look HR function Q & A Web recruitment Everyone’s talking about web-based recruitment, and while take-up is still relatively low, it’s climbing. The trouble is, not everyone realises exactly what’s involved. And more to the point, what’s really in it for you? Web 2.0 and people management Wondering why there’s so much fuss about social networking, wikis, blogs and the rest of the so-called ‘Web 2.0’ paraphernalia? Is it really something that’s going to cross the divide from the consumer world to business and people management? And what exactly does all this stuff do? Software as a service ‘Hosted services’ are a completely different way to use HR, payroll and other business software. Instead of installing and managing applications yourself, service providers run them for you and charge for what you use. Big question: is there a catch?		Webster Buchanan in the news Electronic absence management The UK government wants to automate sick notes... it's a start... - Health, Work and Wellbeing Steering Board Maybe it's about engagement? Still seeking to boost the performance of its workforce, the UK government focuses on the fundamentals - UK Trade and Investment Two sugars please How much time do British workers waste making tea? - www.hirescores.com/ RSS Feeds Human Capital Insider (What's this?) From the Archives New! Webster Buchanan's Global Concierge Webster Buchanan's Global Concierge is a customized service that helps you build and execute your multi-country payroll strategy -- in a way that suits your budget! Whether you're looking for one-to-one support, want to share experiences with your peers or need information from independent research analysts, Webster Buchanan's Global Concierge can help! We provide a broad range of services for companies of every size, from workshops and one-off personalized discussion sessions to long-term consulting. The Concierge team is a unique mix of experienced practitioners, research analysts and independent consultants, all specializing in multi-country payroll. Find out more! Multi-country Payroll: Selecting a Vendor Looking to find out more about the major software and service providers in multi-country payroll? Webster Buchanan's Multi-country Payroll Review is an independent, in-depth research report assessing ten of the leading players!! More research reports! Visit our Human Capital Management channel for more Special Reports and Briefing Papers!
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