Welcome to Webster Buchanan

Weekly comment, case studies, interviews and articles on Human Capital Management

Research, seminars and more, on everything from shared services to multi-country payroll

Research reports on the arts of sales, marketing and customer service

The business applications and strategies that support effective financial management

Looking for Help in Multi-country Payroll?

Visit Webster Buchanan's Global Payroll Concierge to find out more about our specialist consulting services and seminars - or check out our Payroll Strategist section to read our latest research and analysis!

Coming up! Events in Singapore and London!
Join us for our Multi-country Payroll Seminar and Workshop in Singapore on March 2nd 2010! Or share experiences with practitioners from Europe and AsiaPac and enjoy two packed days of conference sessions, workshops and clinics at Webster Buchanan's Second Annual Multi-country Payroll Summit in London on April 27th & 28th!!

Absence management

Awareness of the huge cost of sickness absence is growing rapidly, but efforts to tackle it are often hampered by basic operational shortcomings - particularly in the way organisations manage their data and procedures. This Briefing Paper examines the key issues and weighs up HR's options

Multi-country payroll primer

What are the benefits of launching a multi-country payroll initiative – and just as important, what are the challenges? This free research note explains the principles, assesses the potential upsides and gives you a taste for some of the issues you're likely to encounter

Managing information and change in HR: A Webster Buchanan survey

What’s driving take-up of HR software and services today – and what are the barriers? Why is payroll self-service adoption climbing so quickly? How much useful data is HR really giving the rest of the business? And are you one of the 44% of HR managers who keeps one eye on their CV when they’re deciding whether to purchase HRIT? Find out more in Webster Buchanan’s latest survey!

Weighing up the Business Case for HR System Outsourcing

This Briefing Paper explores HR system outsourcing, an arrangement where customers pass responsibility for system maintenance, efficiency improvements and data management to a third party. Arguing that this is a business decision for HR, not just a technology decision for IT, the paper looks at the challenges and weighs up the potential benefits

The new realities of talent management

Do the rewards you offer really match performance? Can you learn anything from your sales and marketing teams to improve your recruitment techniques? Do you have the right technology infrastructure to find, develop, measure and manage top talent? Find out more about the practicalities of talent management in this in-depth Briefing Paper

Third Wave of Customer Management

Faced with numerous challenges in their customer management initiatives, many organizations are looking for a different approach - one that combines strategic planning with the pragmatism needed to deliver short-term results. This Special Report explores the options

Webster Buchanan's Human Capital Insider

Is your HR team using the right metrics? Why is 'software as a service' gaining so much traction in the people management field? What does it take to build a shared services center? And do you really have the full picture on what your people management software systems are costing you?

Webster Buchanan's Human Capital Insider offers a weekly look at the people management issues that matter to every senior manager, from CEOs to HR directors. Click here for research reports, comment, case studies, interviews, Q&As and more!