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Our Focus: Global HR & Payroll
Webster Buchanan Research is a market research and consulting company specializing in international HR and multi-country payroll. We help multinationals tackle their global challenges, understand the nuances of the sector and share experiences. Contact us in London, San Francisco or Singapore!  
Catch up with our latest research and articles

Comment: Shrinking the vendor selection cycle
Caught between a failure of communication and a failure of imagination, the much-maligned RFI has somehow managed to keep its place in the international payroll vendor selection cycle. But is it time to put it out of its misery? Read more at Webster Buchanan's International Payroll Center

Webster Buchanan's Multi-country Payroll Review
Webster Buchanan's multi-country payroll review is an in-depth research report providing independent analysis of the leading global payroll vendors. First published in 2008, with a new edition coming in September 2014, the report draws from Webster Buchanan’s twelve years of research in the multi-country payroll sector. Find out more at Webster Buchanan's International Payroll Center

Comment: Who owns multi-country payroll?
One of the most enjoyable projects I’ve worked on in recent years was when we were asked to demolish a global payroll business case put together by an IT consultant for a European multinational. Read more at Webster Buchanan's International Payroll Center

Comment: Nudging down payroll's error rate
What does behavioral psychology have to do with multi-country payroll? Or to put it another way, if governments can bring about subtle changes in people’s behavior by playing to their subconscious proclivity to do the right thing, can payroll use the same techniques to reduce errors and workloads? Read more at Webster Buchanan's International Payroll Center

Global compliance: Payroll's greatest challenge?
It’s no secret that many multinationals still struggle to answer the fundamental question of how many people they employ. How, then, do these same companies cope when it comes to managing their international payroll operations? How do they guarantee that they’re meeting their compliance obligations around the world in payroll functions that typically use country-specific rather than centralized IT systems and services, generate limited internal reports, are often run by managers speaking a foreign language and have a unique set of regulatory obligations? Read more at Webster Buchanan's International Payroll Center

Comment: Selecting vendors - who's selling to who?
I can still picture one of the first multi-country payroll sales proposals I read. Not only was the document littered with marketing jargon and missing half the information we’d asked for, but the salesperson had committed the basic error of pasting content from a previous proposal and forgetting to change the customer’s name. Bad enough – but probably not as bad as some of the mistakes customers make when they issue RFPs. Read more at Webster Buchanan's International Payroll Center

Comment: After outsourcing: is payroll still oversized?
Earlier this year when we were hosting a small workshop of global payroll managers, one of the participants made a revelation that stopped the conversation dead in its tracks. His company had switched in-house payroll over to a managed services provider for many thousands of employees in multiple countries – but it hadn’t managed to reduce its overall payroll headcount by a single person. Read more at Webster Buchanan's International Payroll Center

 



Consulting Services

Webster Buchanan Research provides a range of global payroll advisory services for multinationals around the world including:
  • Business planning (strategy: risks, costs & benefits analysis) 
  • Vendor selection
  • Planning/implementing change
  • Global governance
  • Performance management
  • Healthchecks
  • Supporting international expansion

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