Welcome to Webster Buchanan

Weekly comment, case studies, interviews and articles on Human Capital Management

Research, seminars and more, on everything from shared services to multi-country payroll

Research reports on the arts of sales, marketing and customer service

The business applications and strategies that support effective financial management

Tackling Multi-country Payroll!

From independent research reports to workshops and seminars, visit Webster Buchanan's Payroll Strategist to get help meeting the challenges of multi-country payroll!

Managing information and change in HR: A Webster Buchanan survey

What’s driving take-up of HR software and services today – and what are the barriers? Why is payroll self-service adoption climbing so quickly? How much useful data is HR really giving the rest of the business? And are you one of the 44% of HR managers who keeps one eye on their CV when they’re deciding whether to purchase HRIT? Find out more in Webster Buchanan’s latest survey!

Balancing cost and service quality in payroll

Is it time to challenge traditional assumptions about service quality in payroll? Should payroll be using new tools and techniques to manage the difficult balance between cutting costs and maintaining or improving quality? This Briefing Paper assesses the cost/quality equation and investigates a range of measures to improve cost-effectiveness, from better data management to the adoption of self-service and Web 2.0 tools.

Weighing up the Business Case for HR System Outsourcing

This Briefing Paper explores HR system outsourcing, an arrangement where customers pass responsibility for system maintenance, efficiency improvements and data management to a third party. Arguing that this is a business decision for HR, not just a technology decision for IT, the paper looks at the challenges and weighs up the potential benefits

Payroll Performance Scorecard

Payroll is under growing pressure to do more for less – but do you have the information you need to measure how well you’re operating? Webster Buchanan's Payroll Performance Scorecard is a new set of tools designed to help HR, payroll, finance and other senior executives measure payroll efficiency and effectiveness, taking account of all the factors that impact performance.

Next generation of hosted services

Hosted services, a form of software outsourcing, is rapidly growing in HR, payroll and expense management - and now, vendors are starting to add in new types of consultancy services. This in-depth Briefing Paper explores the benefits and challenges of the hosted services model, and looks at emerging trends

Third Wave of Customer Management

Faced with numerous challenges in their customer management initiatives, many organizations are looking for a different approach - one that combines strategic planning with the pragmatism needed to deliver short-term results. This Special Report explores the options

Webster Buchanan's Human Capital Insider

Is your HR team using the right metrics? Why is 'software as a service' gaining so much traction in the people management field? What does it take to build a shared services center? And do you really have the full picture on what your people management software systems are costing you?

Webster Buchanan's Human Capital Insider offers a weekly look at the people management issues that matter to every senior manager, from CEOs to HR directors. Click here for research reports, comment, case studies, interviews, Q&As and more!