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Webster Buchanan Research is a market research and consulting company specializing in global payroll since 2003. Our clients range from Fortune 100 companies to midsized organizations, with projects spanning six continents. Contact us to find out more!

New and upcoming insights

Selecting aggregators and accounting networks: the critical nuances of global payroll outsourcing models
Aggregators and accounting networks are key players in the global payroll market - but there are significant differences in their approaches and service offerings that are often overlooked in vendor selection cycles. Drawing from Webster Buchanan's Vendor Selection Methodology and the experiences of multinationals around the world, this Special Report helps companies identify some of the key nuances of these models and determine how they impact pricing, capability and quality of service. 
Publication date: October 29, 2021. Contact us for more information and to pre-order with a 50% discount on the final published price

Global Payroll Technology Platforms: A critical differentiator
Middleware technology is the essential glue that holds together global payroll providers’ service offerings. Often given only a superficial review during vendor selection, the breadth and depth of each vendor’s middleware platforms have a significant impact on the quality and nature of the payroll services they deliver. From simple portals that offer little more than a way to exchange files, to complex analytics and highly-automated workflows that can significantly reduce payroll errors, the middleware platform is a critical differentiator between vendors 
Publication date: November 15, 2021. Contact us for more information and to pre-order at the discounted advance purchase price

Implementing Global Payroll outsourced services: Ten Golden Rules for multinationals
As global payroll projects move from vendor selection into implementation, they face numerous challenges that at times bring rollouts to a jarring halt. Following Ten Golden Rules for Global Payroll projects can head off these issues before they jeopardize an entire project– confronting harsh realities such as Payroll’s place in an organization’s priorities, and turning them to the Project’s advantage
Publication date: January 2022. Contact us for more information and to pre-order at the discounted advance purchase price

Comment: Planning for contingency planning
So what have we learnt in 2020, a year that was like no other, that we can take into 2021, a year that will be unlike anything we are expecting?
Read David Longworth's commentary on the global payroll market here

Comment: Shrinking the vendor selection cycle
Caught between a failure of communication and a failure of imagination, the much-maligned RFI has somehow managed to keep its place in the international payroll vendor selection cycle. But is it time to put it out of its misery? 
Read Keith Rodgers' commentary on the global payroll market here

Global compliance: Payroll's greatest challenge?
It’s no secret that many multinationals still struggle to answer the fundamental question of how many people they employ. How, then, do these same companies cope when it comes to managing their international payroll operations? How do they guarantee that they’re meeting their compliance obligations around the world in payroll functions that typically use country-specific rather than centralized IT systems and services, generate limited internal reports, are often run by managers speaking a foreign language and have a unique set of regulatory obligations? Read more here

Consulting Services

Webster Buchanan Research provides a range of global payroll advisory services for multinationals around the world in five areas:
  • Business planning (global payroll strategy: organizational design and governance models; vendor strategy; cost analysis; risk, benefit and feasibility analysis) 
  • Global and regional vendor selection
  • Implementation support for global payroll outsourced services
  • Performance management and operational healthchecks
  • Detailed discovery of existing international payroll operations

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